Service Operations Supervisor

2 months ago


Hendersonville, North Carolina, United States Quality Equipment Full time

Job Overview:

Quality Equipment, a prominent dealer in the agricultural, commercial, and residential sectors, is committed to delivering exceptional service across multiple locations. Our dedication to our customers, employees, and the community sets us apart in North Carolina and southern Virginia.

Company Values:

  • Integrity, innovation, and diligence
  • Diverse and engaging work environment
  • Career development and advancement opportunities

Position Title: Service Operations Supervisor

Key Responsibilities:

  • Identify and resolve customer mechanical and technical challenges
  • Coordinate and delegate service assignments
  • Maintain and analyze departmental performance reports
  • Oversee the execution of warranty services
  • Provide the Service Department with essential tools and resources

Qualifications:

  • Prior experience in a supervisory role is advantageous
  • Strong organizational and leadership capabilities
  • Fundamental mechanical knowledge is necessary
  • Proficient in computer systems for managing repair orders

Physical Requirements:

  • Ability to lift and move equipment as needed
  • Good visual acuity and manual dexterity
  • Willingness to drive when required
  • Comfortable working in a noisy environment

Employee Benefits:

  • Competitive salary structure
  • Comprehensive medical and dental coverage
  • Paid time off along with holiday benefits
  • Retirement savings plan (401(K))
  • Opportunities for training and professional development


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