Customer Experience Associate

4 days ago


Papillion, Nebraska, United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Customer Experience: Create a positive and personalized experience for every customer, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of associates, providing guidance, coaching, and feedback to ensure excellent customer service and a smooth store operation.
  • Store Operations: Oversee the front-of-store area, ensuring a clean, organized, and visually appealing environment that reflects the TJ Maxx brand.
  • Training and Development: Train and mentor associates on customer service skills, product knowledge, and store procedures to ensure a high level of performance and customer satisfaction.
  • Communication: Effectively communicate with management, associates, and customers to ensure seamless store operations and a positive customer experience.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques and ability to maintain a visually appealing store environment.
  • Communication and Organizational Skills: Excellent communication and organizational skills, with attention to detail and ability to multitask.
  • Leadership Experience: 1 year of retail experience and 6 months of leadership experience.
Benefits

TJ Maxx offers a competitive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we value diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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