Front Desk Representative

4 weeks ago


Roswell, New Mexico, United States HEI Hotels & Resorts Full time
Job Summary

As a Front Desk Agent at HEI Hotels & Resorts, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

Greet guests promptly and efficiently, using a positive and clear speaking voice.
Register guests, inputting and retrieving information from our computer system, and confirm pertinent details such as room rate and number of guests.
Promote HEI Hotels and Resorts and brand marketing programs, making appropriate selections of rooms based on guest needs.
Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
Post charges to guest rooms and house accounts using the computer, and retrieve messages and communicate the content to the guest.
Close guest accounts at time of check out, ascertain satisfaction, and negotiate compromise as needed.

Requirements

High school diploma or equivalent required, and college degree preferred.
Hotel experience preferred, with considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system, observe and detect signs of emergency situations, and establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, we provide a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
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