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Retail Sales Specialist

2 months ago

Gambrills, Maryland, United States LOFT Full time


About Us:
At LOFT, we design contemporary, stylish, and adaptable apparel for women, all aimed at helping them feel confident and authentic in their daily lives. We are dedicated to empowering women to express their true selves, as we believe that genuine self-expression is always in vogue. Our mission is to foster the careers and support the lives of optimistic individuals like you.

Join us in celebrating your individuality while enjoying a range of opportunities and benefits that enhance your career, lifestyle, and wardrobe.


Key Responsibilities:
  • Embody our core values and set a standard through your actions.
  • Ensure adherence to all company policies and procedures.
  • Take on additional tasks as directed by store leadership.

Sales Performance:
  • Achieve or surpass financial and credit targets set for the store and yourself.
  • Contribute positively to the overall success of the store.

Client Relations:
  • Deliver exceptional service by anticipating client needs and exceeding their expectations.
  • Build and maintain strong relationships with clients to foster loyalty.
  • Handle client inquiries and concerns professionally and efficiently.
  • Exhibit a warm, friendly demeanor while remaining respectful and professional.
  • Actively seek feedback for personal growth and consistently receive positive client responses.
  • Communicate effectively with management, team members, and clients in various formats.
  • Encourage a collaborative environment by sharing ideas and treating others with respect.

Operational Duties:
  • Assist in completing opening and closing tasks with a focus on client service.
  • Maintain an organized workspace and meet merchandise processing standards.
  • Follow loss prevention protocols and report any potential issues.
  • Ensure a safe working environment by addressing hazards promptly.
  • Participate in inventory preparation and adhere to operational guidelines.

Technical Skills:
  • Demonstrate proficiency in company computer systems and register operations.
  • Process transactions accurately and efficiently.
  • Handle phone communications professionally.

Brand Knowledge:
  • Understand and articulate the brand's positioning and current marketing initiatives.
  • Participate in store meetings and utilize educational resources to enhance product knowledge.
  • Stay informed about fashion trends and represent the brand accordingly.

Qualifications:
  • High School Diploma or GED.
  • At least one year of experience in a sales role or related field.

Physical Requirements:
  • Ability to lift and carry up to 20 pounds occasionally.
  • Capability to navigate effectively around the sales floor and stockroom.

Equal Employment Opportunity:
The company is committed to hiring and developing qualified individuals at all levels. We ensure that all associates and applicants are evaluated based on their qualifications and abilities, without discrimination based on any protected characteristics.