Sports-Minded Customer Service Representative

6 days ago


Port Arthur, Texas, United States A.C.E. Executives Full time

A.C.E. Executives is a national outsourced marketing and sales agency seeking a Sports-Minded Customer Service Associate to join our team in Beaumont. This role offers excellent career progression opportunities.

Key Responsibilities:
  • Provide high-quality service to clients through face-to-face interactions, personalizing their needs in our services.
  • Maintain client confidentiality at all times.
  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our standard operational and sales procedures.
  • Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists.
  • Communicate clearly with staff in a timely and professional manner.
  • Identify cross-sell opportunities and escalate to our sales team and product partners to close or provide advice to the client.
  • Verify and maintain data quality to improve customer retention and sales revenue.
Essential Skills:
  • Clear verbal communication skills.
  • 1+ years of prior experience in customer service, sales, or related fields dealing with the general public is an asset.
  • Experience working in a team, preferably in sports, campus, or business environments.
  • Strong relationship management skills.
  • Ability to adapt to a rapidly changing business and technology environment, utilizing all available tools and resources to service clients efficiently.
  • Business acumen in the marketing and client relations field is preferred.
  • Must understand and comply with applicable regulations and standard operational procedures.
  • Must ensure that all sales transactions are executed properly and meet compliance guidelines.


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