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Banking Relationship Manager

2 months ago

Westmont, Illinois, United States Huntington National Bank Full time
About the Role

Huntington National Bank is seeking a highly skilled Customer Experience Banker to join our team. As a Financial Concierge for our walk-in customers, you will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

Key Responsibilities
  • Provide excellent customer service and effectively resolve customer issues.
  • Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  • Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhere to all operational, security, risk and regulatory policies and procedures.
  • Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
  • Perform other duties as assigned.
Requirements
  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
  • 1 year or more in customer service in banking, financial services or goal driven retail sales.
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.
About Huntington National Bank

Huntington National Bank is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.