Membership Strategy and Experience Director
1 week ago
Company Overview: AAOS is a leading organization dedicated to delivering unparalleled member experiences and fostering deep engagement. Our mission is to drive superior member experience, increase member engagement, and drive higher membership acquisition and retention rates.
About the Role: We are seeking an experienced Membership Strategy and Experience Director to lead our membership program. As a key member of our team, you will be responsible for developing and implementing a membership strategy that exceeds expectations and meets the needs of our members.
Responsibilities:
- Develop and implement a comprehensive membership strategy that drives growth and engagement
- Lead the vision and implementation of a membership program that meets the needs of our members
- Collaborate with departments across the organization to promote and enhance membership programs
- Develop and maintain relationships with other member associations, professional membership organizations, and networks to inform the development and management of our membership program
- Provide leadership for staff in terms of business acumen, strategic planning, budgeting, and communication
- Perform administrative duties, including budgeting and financial analysis, and carry out performance management and development
Requirements:
- 7-10 years of deep experience with managing a membership program, including building communities and directly supporting customers
- Excellent leadership skills, including team building and project management for a fast-paced environment
- Strong product management experience and skills, including product strategy, design, development, launch, and delivery
- Detailed experience with capturing and using customer and market insights to design and/or improve a product
- Superb digital marketing experience and skillsets, including building MarTech stacks like mapping and managing customer journeys, execution of marketing automation, Google Analytics, paid media, and more
- Well-developed strategic planning skills; Effective communication skills that include the ability to paint a compelling vision and influence others, whether internal or external, strong organizational skills
- P & L management experience Requires critical thinking skills, decisive judgment, and the ability to work independently
Salary Range: $130,000-$140,000 per year
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