Chief Member Experience Officer

1 week ago


Rosemont, California, United States AAOS Full time
About the Role

We are seeking a visionary leader to spearhead our membership program, driving growth and enhancing member satisfaction. As Chief Member Experience Officer, you will be responsible for developing and executing a comprehensive strategy to engage members and foster a sense of community.

Key Responsibilities
  • Membership Growth and Retention: Develop and implement initiatives to drive new membership acquisition and retention, focusing on delivering exceptional value to our members.
  • Strategic Planning: Collaborate with cross-functional teams to develop and execute strategic plans that align with our organization's goals and objectives.
  • Leadership and Team Management: Provide guidance and support to your team, empowering them to excel in their roles and contribute to the success of the organization.
  • Communication and Collaboration: Effectively communicate with stakeholders, including members, staff, and partners, to build strong relationships and promote collaboration.
Requirements
  • Education: Bachelor's degree in business, marketing, or a related field.
  • Experience: 7-10 years of experience in membership management, with a proven track record of driving growth and improving member satisfaction.
  • Skill Set: Strong leadership and communication skills, with the ability to inspire and motivate teams.
  • Tech Savviness: Proficiency in Association Management Systems (AMS) and digital marketing tools.
What We Offer

A competitive salary range of $130,000-$140,000 per year, depending on experience, as well as opportunities for professional growth and development.



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