Device Diagnostic Technician

2 weeks ago


Visalia, California, United States uBreakiFix Full time
Job Summary

The Electronics Repair Specialist will serve customers by diagnosing, troubleshooting and repairing electronic devices while ensuring customer satisfaction.

Key Responsibilities
  • Device Repair and Maintenance: Diagnose, troubleshoot, and repair electronic devices to meet or exceed uBreakiFix quality standards.
  • Customer Service: Provide recommendations for problem resolution, explain complex technical issues to customers in a non-technical manner, and ensure customers have an enjoyable five-star experience.
  • Sales and Marketing: Sell Home+ insurance program through Asurion and meet or exceed sales goals.
  • Inventory Management: Keep track of all devices and inventory while safeguarding all store stock.
  • Store Maintenance: Maintain the cleanliness and professional appearance of the store.
Requirements
  • Customer Service Skills: Outstanding customer service skills and ability to work with customers in a friendly and professional manner.
  • Technical Skills: Excellent technical, problem-solving, and analytical skills, with proficiency in Microsoft Office.
  • Organizational Skills: Exceptional organizational skills and ability to work individually and as part of a team.
  • Education and Certifications: High school diploma or GED, and valid Driver's License.
Benefits
  • Medical, Dental, and Vision Benefits
  • 401K Retirement
  • Paid Sick Days
  • Paid Vacation Days
  • Bonuses
  • Commissions
  • Points (Redeemable for Prizes)


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