Library Assistant

The Library Services Associate is a vital role within our team at Library Systems & Services LLC. As a key member of our library staff, you will provide exceptional customer service to a diverse population of library patrons.

Key Responsibilities:

• Provide customer service by welcoming and registering patrons, issuing library cards, checking out materials, and managing patron accounts.

• Assist patrons with locating materials or the reference desk, using computers, or explaining procedures.

• Check in and process library materials as necessary.

• Accept and process fines, fees, or other payments.

• Provide information regarding programs, events, conference rooms, and other library services.

• Mail library materials as necessary for patron homebound programs.

• Shelf library materials and maintain a clean and organized library environment.

• Address or escalate patron conduct or safety issues to appropriate management.

• Maintain confidentiality and adhere to all legal and policy requirements related to patron privacy and custodianship of patron records.

• Be open to feedback and proactive in improving library services to serve a diverse and inclusive community.

Requirements:

• High school diploma or equivalent required.

• Two years of library experience preferred.

• Basic knowledge of library systems and databases preferred.

• Ability to work a regular schedule that may include a combination of days, evenings, and weekends.

• Excellent customer service skills.

• Knowledge of Microsoft Office Suite.

• Good communication skills, both written and verbal.

Physical Requirements:

• Must be able to frequently move from place to place within the library, file and retrieve books and other items on high shelves, lift, push/pull, hold/carry items weighing up to 25 pounds, and occasionally up to 35 pounds.