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Customer Service Lead

1 month ago

Mount Hope, Wisconsin, United States Par Mar Oil Company Full time
Job Title: Customer Service Lead

At Par Mar Oil Company, we are seeking a highly skilled Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and supporting the store management team in day-to-day operations.

Key Responsibilities:
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Support store management in maintaining a clean and organized store environment, including stocking shelves, cleaning floors, and maintaining equipment.
  • Assist with receiving and processing merchandise, including verifying invoices and completing paperwork.
  • Train and develop store-level employees, providing guidance and feedback to ensure they meet company standards.
  • Maintain accurate records and reports, including sales data, inventory levels, and employee performance.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of retail experience, with a focus on customer service and team leadership.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and management.
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Valid driver's license and reliable transportation required.