Healthcare Access Specialist

7 days ago


Bradenton, Florida, United States MCR HEALTH INC Full time

About MCR Health Inc.

MCR Health Inc. is a leading healthcare provider dedicated to delivering exceptional care to everyone, every time. Our mission is to serve everyone with compassion, respect, and excellence.

Job Summary

We are seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for our patients, providing a warm and welcoming experience. Your primary responsibility will be to ensure seamless patient flow, from check-in to scheduling follow-up appointments.

Key Responsibilities

  • Greets patients with a smile and checks them in for appointments
  • Schedules follow-up appointments as needed
  • Answers calls to schedule appointments and responds to patient inquiries
  • Provides information about our services and hours of operation
  • Contacts patients to schedule future and same-day appointments

Requirements

  • High School Diploma or Equivalent required
  • At least 6 months of customer service experience in a fast-paced environment, preferably in healthcare
  • Prior experience in a pediatric office setting is a plus
  • Excellent listening and interpersonal skills
  • Ability to effectively interact with customers in stressful situations
  • Must be flexible, resourceful, and able to troubleshoot
  • Ability to handle multiple tasks simultaneously and set priorities
  • Bilingual (English/Spanish) is highly desired


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