Technology Infrastructure Operations Expert

3 weeks ago


Washington, United States Infojini Full time
Job Overview

We are seeking a highly skilled Technology Infrastructure Operations Expert to join our team at Infojini. This role will be responsible for ensuring the smooth delivery of our services by assisting in the governance of critical service management disciplines and implementing process improvements.

Key Responsibilities:
  • Assist in the governance of critical service management disciplines, including incident management, change management, and problem management.
  • Collect, analyze, and document service management related activities.
  • Participate in planning sessions related to projects or new technologies to implement process improvements within the service management area.
  • Document discussions and agreements.
  • Facilitate gate reviews, change advisor boards, and IT operational meetings.
  • Establish liaison relationships with business partners and IT departments to provide process solutions that meet user needs.
  • Assess process improvement needs utilizing a structured requirements process to assist in identifying priorities and advise on options.
  • Provide factual content, analysis, and other information to guide development projects and enhancements activities.
Requirements:
  • Bachelor's degree in Information Technology or equivalent work experience.
  • Excellent customer service, strong communication, and interpersonal skills.
  • Strong analytical skills.
  • Vendor management experience.
  • Experience with development and reporting towards KPIs and knowledge of industry best practices/industry benchmarks.
Estimated Salary:

$100,000 - $130,000 per annum, depending on experience.



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