Optical Department Manager

2 weeks ago

Westminster, California, United States America's Best Full time
About America's Best

America's Best is part of National Vision, one of the largest optical retailers in the United States. Our company continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

Job Summary

We are seeking a highly motivated and experienced Assistant Eyeglass Manager to join our team. As a key member of our store leadership team, you will be responsible for overseeing the daily operations of our stores, including personnel management and inventory control. Your primary goal will be to provide a positive experience for our customers from start to finish, while also ensuring the timely completion of day-to-day functions.

Key Responsibilities
  • Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards.
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met.
  • Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensure the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Lead and coach associates towards the attainment of sales and customer service goals.
  • Mentor potential Apprentice Opticians as permitted by law.
Requirements
  • Fluent in reading and speaking both English and Spanish.
  • Maintain Optical license as required by the state.
  • Optical sales experience. Supervising experience is preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
  • ABO and NCLE Certified.
What We Offer

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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