Front Desk Assistant

6 days ago


Hoover, United States Children's of Alabama Full time

We are seeking a highly organized and detail-oriented Front Office Assistant to join our team at Children's of Alabama. As a key member of our front office staff, you will play a critical role in ensuring a positive patient experience.

Key Responsibilities:

  1. Greeting Patients: Welcome patients and their families upon arrival, ensuring a warm and welcoming atmosphere.
  2. Scheduling Appointments: Schedule appointments for patients and keep physicians informed of any changes in the schedule.
  3. Telephone and Messages: Answer telephone calls and take messages for physicians, ensuring prompt communication.
  4. Consult Scheduling: Schedule consults for physicians and communicate with potential new patients regarding appointments, insurance, and policies.
  5. Record Keeping: File incoming reports, records, and lab work, and fill out necessary forms.
  6. Patient Chart Management: Pull and stamp patient charts as needed, confirming accurate patient information.
  7. Computer Entry: Enter name and address changes into the computer system and copy current insurance cards.
  8. New Patient Charts: Secure parent/guardian signatures and prepare new patient charts for entry into the system.
  9. No Show Calls: Calls all No Show appointments and notes them on the chart.
  10. Charge Tickets: Run charge tickets and place them on the chart, then return it to the physician's assistant.
  11. Prescriptions and Excuses: Write doctor's excuses for school/work as directed by the physician and call in prescriptions as requested.
  12. Scheduling Lab Work and X-Rays: Make appointments for lab work, x-rays, and other physicians/specialists.
  13. Referrals and Records: Determine if a referral is needed and complete any necessary insurance referrals, copying patient records to be sent to new physicians.

Requirements:

  • A high school diploma/GED is required.
  • Experience in medical office or healthcare administration is essential.
  • Prior experience in pediatrics, primary care, or specialty services is preferred.


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