Customer Success Advocate

2 weeks ago


Orlando, Florida, United States Frontline Performance Group Full time

FPG is a leading provider of frontline performance optimization solutions. We empower individuals and transform the frontline role through our unique blend of expertise, technology, and training.

Job Overview

We are seeking an exceptional Customer Success Consultant to join our dynamic team. As a key member of our organization, you will play a pivotal role in ensuring the sustained success of our clients and driving incremental revenue growth.

Key Responsibilities
  • Lead customer activation process, delivering captivating onboarding experiences that drive engagement and adoption.
  • Implement and maintain The Foundation Framework, a proprietary solution for optimizing frontline performance.
  • Promote and support the utilization of IN-Gauge, our cutting-edge software platform.
  • Develop and nurture client relationships, advocating for their needs and driving retention.
  • Engage with clients on-site, fostering strong partnerships and enhancing overall experience.
Requirements
  • Bachelor's degree preferred, with relevant work experience in performance-focused environments.
  • Tech savvy, with SaaS experience advantageous.
  • Exceptional presentation skills, influencing at all levels, with polished and poised interactions.
  • Demonstrated ability to adapt to evolving business needs, collaborating across departments to advance shared vision.
Compensation and Benefits

We offer a competitive base salary range of $60,000-$70,000, plus a lucrative incentive plan, averaging around $15,000 annually. Our benefits package includes comprehensive health plans, dental and vision coverage, short-term and long-term disability insurance, life insurance, and 401(k) participation with employer matching.

About Frontline Performance Group

We are committed to unlocking individual potential and transforming the frontline role. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. Join us and be part of a movement that believes in people's potential to make a difference.



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