Hospitality Operations Coordinator
2 weeks ago
The Hospitality Operations Coordinator plays a pivotal role in ensuring seamless operations within the hospitality and facilities domain. This position is integral to maintaining high standards of service and client satisfaction.
Key Responsibilities- Room Management: Oversee the scheduling and allocation of conference rooms, resolving any conflicts that may arise.
- Travel Coordination: Manage travel arrangements and expense reporting for team members.
- Cross-Functional Collaboration: Work alongside various departments such as AV, IT, and Facilities to ensure successful event execution.
- Facility Maintenance: Ensure the hospitality areas are well-maintained and presentable at all times.
- Client Support: Provide exceptional communication and support to clients and internal teams.
- Client Visits: Prepare for and facilitate key client visits, coordinating with security and other stakeholders.
- Reporting: Generate and customize monthly management reports for clients.
- Catering Oversight: Manage the catering program, ensuring quality and timely service.
- Standard Operating Procedures: Develop and uphold SOPs for visitor access and special requests.
- Client Communication: Conduct regular meetings with clients to discuss needs and feedback.
- Employee Relations: Assist Site Managers with employee performance and relations issues.
- Catering Coordination: Handle catering orders and guide Hospitality Specialists on workflow and logistics.
- Vendor Management: Maintain relationships with vendors, ensuring invoice validation and processing.
- Administrative Support: Provide advanced administrative assistance, including document preparation and project coordination.
- Event Management: Assist in organizing internal and external events, contributing to team-building initiatives.
- Inventory Management: Help maintain kitchen cleanliness, stock supplies, and track inventory.
- Visitor Reception: Greet and validate visitors, ensuring a smooth entry process.
- Concierge Services: Act as a concierge for guests, clients, and staff.
- Communication Maintenance: Keep company contact lists updated.
- Meeting Room Preparation: Ensure all meeting rooms are stocked and set up prior to meetings.
- Additional Support: Provide assistance with various departmental activities as needed.
- High school diploma or GED required.
- 1-2 years of relevant experience in hospitality or office environments.
- Ability to lift and move tables with assistance, adhering to weight restrictions.
Note: Only candidates authorized to work in the designated country will be considered. This position may be subject to changes based on business needs.
Equal Opportunity EmployerRose International is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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