Receptionist - Bilingual
2 weeks ago
Arbor Therapy is a leading provider of therapeutic services dedicated to enhancing the lives of individuals in the East and West Valley of Phoenix. We specialize in delivering high-quality occupational therapy and speech-language therapy services to children and adults. Our team is committed to making a positive impact on the lives of our clients by helping them achieve their fullest potential.
Key Responsibilities:
- Ensure lobby and reception areas are maintained in a clean, safe, and sanitary manner
- Collect and properly document co-pays and outstanding balances
- Monitor daily schedules to ensure all appointments are updated appropriately
- Contact clients who have missed appointments to schedule make-up sessions
- Provide information about available services, contracted insurance companies, and clinic locations
- Ability to occasionally travel between locations to cover for PTO
- Fully knowledgeable of the client attendance policy, ability to answer questions for clients, and work with the Office Manager to report attendance patterns and complete the warning process
- Develop a strong working rapport with other teams to carry out a smooth client experience
- Completion of required compliance training
- Follow all HIPAA rules and regulations
- Perform other duties as assigned
Qualifications:
- Knowledgeable in Microsoft Office, specifically Word, Excel & Outlook
- Prior experience in a healthcare setting preferred
- Reads, writes, understands, and speaks English proficiently
- Bilingual in Spanish preferred
- Basic phone handling skills and contact center experience
- High school diploma or GED
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