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Manager of Central Operations

2 months ago

Fayetteville, North Carolina, United States Blanton's Air, Plumbing & Electric LLC Full time
Job Overview

Are you an inspiring leader with a passion for operational excellence? We are seeking a Central Operations Manager who aligns with our core principles and is eager to embrace new challenges. The ideal candidate will be committed to nurturing a robust company culture, skilled in budget management, process optimization, and team leadership, all while consistently providing exceptional customer service. If you are ready to make a meaningful impact and elevate our organization, we would love to connect with you.

About Blanton's Air, Plumbing, and Electrical:

Established in 1951, Blanton's has become the most trusted residential HVAC, plumbing, and electrical service provider in the Fayetteville area and beyond. While the industry has evolved, our dedication to customer satisfaction remains unwavering. In a field where reliable service is not always assured, Blanton's stands out by delivering not just the right solutions, but also the right experiences.

What Makes Blanton's Air, Plumbing, and Electrical a Great Place to Work?

  • Core Values:
    • Continuous Growth
    • Integrity in Action
    • Positive Attitude
    • Exceptional Service
    • Kindness Matters
  • A rapidly growing, family-oriented company
  • A well-established brand with a stellar reputation
  • Ranked among the top 10% in the national home service industry
  • A seasoned and qualified management team
  • Collaborate with a talented team that embodies a can-do spirit and strong work ethic
  • Commitment to providing 5-star customer service
  • Opportunities for growth through ongoing training and education
  • Chance to contribute to the company's advancement
  • A positive workplace with high employee engagement
  • A destination employer that supports veterans and the local community
  • Regular company outings and events
  • High employee retention
  • A strong emphasis on company culture

Position Details:

  • Salary: Competitive base salary with performance bonuses
  • Benefits:
    • Comprehensive medical coverage
    • Company-paid life insurance for full-time employees
    • Company-paid dental and vision insurance for employees and their families
    • Additional coverage options available
  • 401k plan with up to a 4% company match, effective after one year of employment.

Qualifications:

  • High Internal Emotional Need to Succeed (HIENTS)
  • Proven ability in performance coaching
  • Consistent execution of key operational drivers
  • Experience in sales
  • Proficient in expense management
  • Leadership experience with field resources

Key Responsibilities:

The responsibilities of the Central Operations Manager include, but are not limited to:

  • Overseeing budget management
  • Utilizing established processes to evaluate team behaviors
  • Ensuring consistent execution of core processes and holding the team accountable
  • Delivering high-level performance coaching
  • Providing timely leadership and accountability regarding performance and expectations.

Required Qualifications:

  • Minimum of 3 years in a management role
  • High School Diploma
  • Demonstrated success in achieving KPIs
  • Experience in team development

Preferred Qualifications:

  • At least 5 years in a leadership position
  • Associate degree
  • Familiarity with EOS
  • Experience with Service Titan
  • Background in HVAC, electrical, or plumbing industries

Your participation in the culture index survey is essential during this process. We look forward to communicating with you throughout.

Equal Opportunity Employer