Customer Service Representative

2 days ago


Canton, United States ResourceMFG Full time
Job Title: Customer Service Representative - Customer Experience Specialist

About the Role:
We are seeking a skilled Customer Service Representative to join our team at ResourceMFG in Elgin. As a key member of our customer service team, you will be responsible for providing exceptional customer experience through accurate and timely responses to customer inquiries.

Key Responsibilities:
- Provide high levels of customer satisfaction by responding promptly to customer orders, credit requests, and other inquiries
- Manage large volumes of incoming calls and communicate effectively with customers to resolve their queries
- Collaborate with internal teams to ensure seamless communication and coordination

Requirements:
- Proven experience in customer-facing roles or as a client service representative
- Strong phone handling skills and active listening abilities
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively

Estimated Salary: $22-26 per hour

About Us:
At ResourceMFG, we value our employees and strive to create a positive work environment. We offer competitive salaries, opportunities for growth, and a collaborative team atmosphere.

Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive team environment


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