Customer Service Liaison
2 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our field operations. The ideal candidate will be responsible for maintaining the service and install schedule, resolving customer issues, and ensuring full satisfaction.
- Compile and update the service and install schedule.
- Provide customers with information about products or services, enter service tickets, and obtain details of complaints.
- Ensure a friendly and helpful demeanor to maintain customer satisfaction.
- Identify and prioritize problems and issues related to service areas.
- Maintain close contact with customers to provide updates on progress toward resolution of issues or service requests.
- Ensure that appropriate changes were made to resolve customer problems.
- Refer unresolved customer issues to designated departments for further investigation.
- Process service cards.
- Maintain detailed records of customer interactions and requests.
To be successful in this role, you will need:
- Experience working in a construction environment.
- A positive attitude.
- Attention to detail.
- Excellent verbal and written communication skills.
- Service orientation.
- Critical thinking.
- Active listening.
- Proactive problem-solving.
- Time management.
- Ability to understand blueprints.
- Experience working with MS Office Suite.
This is a challenging role that requires a high level of organization and attention to detail. If you are a motivated and customer-focused individual, we encourage you to apply.
", "Salary": "$20-$22 Hourly", "Language": "en-US"}-
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