Digital Transformation Specialist

3 days ago

Princeton, New Jersey, United States RIT Solutions, Inc. Full time
Job Title: Product Owner - Digital Solutions

Job Summary:

We are seeking a highly skilled Product Owner - Digital Solutions to join our team at RIT Solutions, Inc. The successful candidate will be responsible for defining and implementing advanced Email Messaging solutions to help measure the success of digital properties and drive strategic business decisions for Maximus.

Key Responsibilities:

  • Delivery digital transformation results by defining and implementing advanced Email Messaging to help measure the success of digital properties and drive strategic business decisions for Maximus.
  • Be a SME in Email, SMS, and Messaging to provide strategic guidance for digital needs across Maximus's digital experience properties to produce measurable, scalable, and sustainable results.
  • Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.
  • Execute and monitor approved implementations and lead the triaging of production related issues.
  • Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.
  • Accelerate company-wide transformation towards and adoption of digital products.
  • Create roll up and aggregate reporting for various levels of leadership.
  • Manage and organize all Email and SMS messaging reports (including workspaces) within appropriate control room console(s).
  • Analyze trends and data to provide recommendations and guidance to stakeholders.
  • Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced.
  • Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget.
  • Create and maintain requirements documents and standards.

Requirements:

  • Bachelor's degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred.
  • Master's degree is a plus but not required 4+ years experience in digital, web design, digital marketing, product management, or related field.
  • 7+ years of overall experience.
  • 2+ years experience working with Email and SMS products/platforms with a strong understanding of various applications across business processes.
  • Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels.
  • Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams.
  • Define product strategy and frameworks.
  • Per contract requirements, US Citizenship is required

Preferred But Not Required:

  • Domain knowledge of health care, call center, or public sector preferred but not required.
  • Certifications in agile delivery methodology is a plus
  • Experience working with COTS implementations
  • Knowledge of other Email platforms (i.e. MailChimp, Constant Contact, HubSpot, etc.)
  • Domain knowledge of health care, call center, or public sector.

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