Restaurant Operations Manager

1 day ago

New Albany, Ohio, United States Chicken Salad Chick Full time

**Job Summary**

The Assistant Manager at Chicken Salad Chick is responsible for delivering exceptional results through others. They assist the General Manager in creating an engaging environment for restaurant teams and guests while focusing on operational excellence.

**Key Responsibilities**

* Serve as a Brand Ambassador for Chicken Salad Chick, ensuring a positive and memorable guest experience.

* Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

* Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.

* Achieve identified objectives for sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.

* Control cash and other receipts by adhering to cash handling and reconciliation procedures.

* Operationally fill in as needed to ensure guest service standards and efficient operations.

* Continually strive to develop staff in all areas of managerial and professional development.

* Prepare all required paperwork, forms, and reports in an organized and timely manner.

* Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures.

* Set clear expectations on shift and create a working environment that serves as a role model to create memorable guest experiences.

* Take actions to solve and celebrate guest feedback.

* Monitor food and equipment inventories, conduct inventory counts, and maintain inventory records.

* Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

* Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

**Requirements**

* Excellent written and oral communication skills.

* Excellent organization skills.

* Ability to multitask.

* Working knowledge of back office tools.

* Ability to quickly learn and master new computer software.

**Education and Experience**

* One to two years related experience and/or training; or equivalent combination of education and experience.

**Physical Demands**

* Exert up to 40 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

* Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday.

* Must be able to work and perform all duties at any station in the kitchen or service area.

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