Customer Service Representative
1 week ago
The Jacobson Group is seeking a highly skilled Customer Service Representative to join their team. This role is responsible for delivering exceptional customer experiences through inbound and outbound calls and emails.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries.
- Take ownership of customer requests and handle them efficiently.
- Navigate multiple systems and applications to research and resolve requests.
- Maintain performance and quality standards.
- Analyze information to make informed decisions and solve problems.
Requirements:
- Minimum of high school diploma or equivalent; college degree or currently pursuing one (preferred).
- 3-5 years experience in the insurance industry.
- Strong verbal and written communication skills.
- Proficiency in computer skills, multi-application navigation, and multi-tasking.
- Ability to take accountability for tasks and outcomes.
- Estimated salary: $45,000 - $60,000 per year.
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