Customer Service Representative

1 week ago


Southeast Fairbanks, United States The Jacobson Group Full time
Job Overview

The Jacobson Group is seeking a highly skilled Customer Service Representative to join their team. This role is responsible for delivering exceptional customer experiences through inbound and outbound calls and emails.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries.
  • Take ownership of customer requests and handle them efficiently.
  • Navigate multiple systems and applications to research and resolve requests.
  • Maintain performance and quality standards.
  • Analyze information to make informed decisions and solve problems.

Requirements:

  • Minimum of high school diploma or equivalent; college degree or currently pursuing one (preferred).
  • 3-5 years experience in the insurance industry.
  • Strong verbal and written communication skills.
  • Proficiency in computer skills, multi-application navigation, and multi-tasking.
  • Ability to take accountability for tasks and outcomes.
  • Estimated salary: $45,000 - $60,000 per year.


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