Loyalty Services Representative
1 week ago
Job Description:
As a Loyalty Services Representative - English/Spanish Bilingual, you will play a critical role in our organization's success by delivering exceptional customer service and promoting the value of our products and services. This is an exciting opportunity for a motivated and results-driven individual to join our team and make a meaningful impact.
About You:
To be successful in this role, you will need to have a strong background in customer service, with a focus on retention and loyalty. You will also need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
Responsibilities:
- Address customer concerns and inquiries in a professional and courteous manner
- Work with customers to resolve service and claims issues, and promote the value of our products and services
- Collaborate with colleagues to achieve departmental goals and objectives
- Participate in training and development programs to improve skills and knowledge
Requirements:
- Previous experience as a customer service representative
- Friendly and professional demeanor
- Excellent communication and interpersonal skills
- Critical thinking skills
- Basic computer skills and knowledge of database software
- Strong attention to detail, organizational skills, and time management abilities
- Ability to work a flexible schedule to meet business needs and performance requirements
- Ability to remain calm in stressful situations
- Bilingual skills (verbal, written, read) in English/Spanish (preferred)
- 1-2 years of customer service experience
- 1-2 years of contact center experience
- Previous experience with retention efforts (preferred)
Salary: $50,000-$60,000 per year
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