Loyalty Services Representative

1 week ago


Southeast Fairbanks, United States The Jacobson Group Full time

Job Description:

As a Loyalty Services Representative - English/Spanish Bilingual, you will play a critical role in our organization's success by delivering exceptional customer service and promoting the value of our products and services. This is an exciting opportunity for a motivated and results-driven individual to join our team and make a meaningful impact.

About You:

To be successful in this role, you will need to have a strong background in customer service, with a focus on retention and loyalty. You will also need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.

Responsibilities:

  • Address customer concerns and inquiries in a professional and courteous manner
  • Work with customers to resolve service and claims issues, and promote the value of our products and services
  • Collaborate with colleagues to achieve departmental goals and objectives
  • Participate in training and development programs to improve skills and knowledge

Requirements:

  • Previous experience as a customer service representative
  • Friendly and professional demeanor
  • Excellent communication and interpersonal skills
  • Critical thinking skills
  • Basic computer skills and knowledge of database software
  • Strong attention to detail, organizational skills, and time management abilities
  • Ability to work a flexible schedule to meet business needs and performance requirements
  • Ability to remain calm in stressful situations
  • Bilingual skills (verbal, written, read) in English/Spanish (preferred)
  • 1-2 years of customer service experience
  • 1-2 years of contact center experience
  • Previous experience with retention efforts (preferred)

Salary: $50,000-$60,000 per year



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