Veterinary Client Service Representative

1 month ago


Riverhead, New York, United States Ethos Veterinary Health Full time
About the Role:

We are seeking a highly skilled and compassionate Client Service Representative to join our team at East End Veterinary Center. As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

Responsibilities:
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional client service. The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

The successful candidate will be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with ease.

Why Choose EEVC?

At EEVC, we value autonomy and empower our team members to take ownership of their work and make meaningful contributions. Our onboarding process sets you up for success, and we provide continued support throughout your training as you navigate your role.

We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company, whether you aspire to transition to a different department or advance in your current role.

Benefits:
  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • RECOVER Training
  • Holidays = 1.5x pay
  • Medical/Dental/Vision
  • Short & Long-Term Disability
  • Life Insurance
  • 401k with employer match
  • Employee Pet Discount
  • Access to VetBloom for RACE-approved continuing education and training
  • Access to VetGirl Subscription
  • Partnership with Penn Foster Veterinary Technology program, including scholarships
  • License application and renewal reimbursement for LVTs
  • Financial support and onsite mentorship for those pursuing VTS certification
  • One-time VTNE Reimbursement
  • Fully stocked kitchen with snacks and beverages
  • Employee Pet Area - We have plenty of space for you to bring your own pets to work

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