E-Commerce Operations Specialist

7 days ago


West Des Moines, Iowa, United States ITA Group Inc Full time
Job Overview

The E-Commerce Analyst plays a pivotal role in ensuring client and participant satisfaction across all aspects of award program operations. This includes E-commerce storefront administration, participant engagement opportunities, invoicing, and award fulfillment.

Key Responsibilities
  • Act as the Award Services subject matter expert for assigned programs, providing guidance on best practices, systems, and capabilities.
  • Collaborate with program teams to ensure seamless, timely, and high-quality program execution and operation.
  • Analyze custom and system-generated reports to identify results, strengths, and deficiencies with client programs.
  • Develop a deep understanding of internal and external systems and applications, applying this knowledge to drive process improvements and optimize program performance.
  • Utilize data analysis techniques to conduct system research and testing, ensuring data accuracy and integrity.
  • Provide exceptional customer service, responding to client needs in a timely and professional manner.
  • Work effectively in a team environment, contributing to a positive and productive work culture.
About ITA Group

ITA Group is an employee-owned engagement and loyalty company that delivers data-driven solutions to motivate and inspire clients' employees, channel partners, and customers. Our team is dedicated to creating engaging employee experiences and fostering a culture of excellence.



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