Guest Care Specialist

4 weeks ago

Topsham, Maine, United States Monro Muffler Brake Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, engaging them, scheduling appointments, and presenting needed services following our selling process.

Responsibilities
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Profile Summary

Possess a strong focus on providing excellent guest service. Must be able to communicate clearly and professionally, both verbally and in writing. Must be able to develop a good understanding of the products or services being offered to guests. Possess basic sales skills. Must be able to think critically and find effective solutions to address guest concerns or resolve issues. Able to effectively manage time and can handle multiple priorities or various tasks at one time. Able to collaborate with others, work well with teammates, provide support when needed.

Growth Opportunity

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Family Medicine Physician

    4 weeks ago

    Topsham, Maine, United States Central Maine Medical Center Full time

    About Central Maine Medical CenterCentral Maine Medical Center is a leading healthcare provider in Maine, committed to delivering exceptional care and experiences for our community and patients.Job SummaryWe are seeking a highly skilled Family Medicine Physician to join our growing Primary Care Division in Lewiston, Maine. As a Family Medicine Physician, you...

  • Patient Care Coordinator

    2 weeks ago

    Topsham, Maine, United States New England Cancer Specialists Full time

    Job SummaryNew England Cancer Specialists is seeking a Per-Diem Patient Care Coordinator to join our team in Topsham. As a key member of our staff, you will be responsible for scheduling and coordinating appointments and procedures for our patients.Key ResponsibilitiesSchedule appointments for patients, ensuring timely and efficient coordination of...

  • Physical Therapist

    3 weeks ago

    Topsham, Maine, United States Select Medical Full time

    Job Title: Physical Therapist - Ortho/Oncology SpecialistJoin Select Medical's team as a Physical Therapist - Ortho/Oncology Specialist and contribute to the growth of our multidisciplinary oncology rehabilitation program. As a key member of our team, you will work closely with premier medical oncologists, advanced practice providers, nurses, and other...

  • Hearing Care Specialist

    2 weeks ago

    Topsham, Maine, United States Sonova Full time

    Job Title: Hearing Care CoordinatorWe are seeking a highly skilled and compassionate Hearing Care Coordinator to join our team at Sonova. As a key member of our clinical staff, you will play a vital role in ensuring patients receive exceptional care and service.Key Responsibilities:Greet patients with a positive and professional attitude, providing a warm...

  • Patient Care Coordinator

    4 weeks ago

    Topsham, Maine, United States New England Cancer Specialists Full time

    Job SummaryNew England Cancer Specialists is seeking a Per-Diem Patient Care Coordinator to work in our Topsham office. The ideal candidate will be responsible for scheduling and coordinating appointments and procedures for our patients, ensuring seamless communication and exceptional customer service.Key ResponsibilitiesSchedule appointments and procedures...

  • Nurse Practitioner or Physician Assistant

    1 week ago

    Topsham, Maine, United States Matrix Medical Network Full time

    About Matrix Medical NetworkMatrix Medical Network is a leading provider of clinical services and care management solutions. Our team of healthcare professionals is dedicated to improving the quality of care for at-risk individuals and their families.We are seeking a skilled Nurse Practitioner or Physician Assistant to join our team as a Home Risk Assessment...

  • Patient Care Coordinator

    1 week ago

    Topsham, Maine, United States New England Cancer Specialists Full time

    Job Title: Patient Care Coordinator - Per DiemNew England Cancer Specialists is seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team on a per diem basis. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our office by scheduling and coordinating appointments, procedures, and...

  • Per Diem Patient Care Coordinator

    1 month ago

    Topsham, Maine, United States New England Cancer Specialists Full time

    Job SummaryNew England Cancer Specialists is seeking a Per-Diem Patient Care Coordinator to work in our Topsham office.Key ResponsibilitiesSchedule and coordinate internal and external appointments and procedures for patients.Manage and resolve appointment conflicts proactively.Complete non-clinical orders within patient charts within necessary time...

  • Carpet Cleaning Specialist

    2 weeks ago

    Topsham, Maine, United States ALLCLEAN CARPET CARE RESTORATION Full time

    Job OpportunityWe are seeking a skilled and reliable individual to join our team as a Carpet Cleaning Technician. As a key member of our team, you will be responsible for providing exceptional cleaning services to our clients. Your attention to detail and ability to work well in a team environment will be essential in delivering high-quality...

  • Carpet Cleaning Specialist

    1 week ago

    Topsham, Maine, United States ALLCLEAN CARPET CARE RESTORATION Full time

    Job OpportunityWe are seeking a skilled and reliable individual to join our team as a Carpet Cleaning Technician. As a key member of our team, you will play a crucial role in delivering exceptional cleaning services to our clients.Responsibilities:Prepare and maintain cleaning equipment and vehiclesAssist Lead Technicians with daily tasks and projectsClean...

  • Physical Therapist

    4 weeks ago

    Topsham, Maine, United States Saco Bay PT Full time

    About the RoleSaco Bay Physical Therapy is seeking a skilled Physical Therapist to join our team on a per diem basis. As an outpatient orthopedic specialist, you will work with a diverse patient population, including those with oncology needs.ResponsibilitiesEvaluate and treat patients with orthopedic and oncology-related conditionsDevelop and implement...

  • Nurse - Adult Residential Care Specialist

    2 weeks ago

    Topsham, Maine, United States Sweetser Full time

    Job SummaryWe are seeking a dedicated and compassionate Nurse to join our Adult Residential team at Sweetser. As a key member of our team, you will provide high-quality care and support to individuals with mental illness, promoting their recovery and well-being.Key ResponsibilitiesProvide primary nursing care to individuals in a dynamic and supportive...

  • Nurse - Adult Residential Care Specialist

    5 days ago

    Topsham, Maine, United States Sweetser Full time

    ### Job Summary We are seeking a skilled and compassionate Nurse to join our dynamic team at Sweetser. As a Nurse - Adult Residential, you will play a vital role in providing high-quality care and support to individuals with mental illness in a residential setting. ### Key Responsibilities * Provide primary nursing care to individuals in a residential...

  • Nurse Practitioner or Physician Assistant

    3 weeks ago

    Topsham, Maine, United States Matrix Medical Network Full time

    About Matrix Medical NetworkMatrix Medical Network is a leading provider of clinical services and care management solutions. Our team of healthcare professionals delivers high-quality care to patients in their homes, skilled facilities, and other community environments.Job SummaryWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our...

  • General Merchandise Expert

    3 weeks ago

    Topsham, Maine, United States Target Full time

    About the RoleWe are seeking a highly skilled and motivated General Merchandise Expert to join our team at Target. As a General Merchandise Expert, you will be responsible for leading the General Merchandise and Food Sales team, ensuring a consistent experience for our guests by setting, in-stocking, accurately pricing, and signing products on the sales...

  • Nurse Practitioner or Physician Assistant

    2 weeks ago

    Topsham, Maine, United States Matrix Medical Network Full time

    Job SummaryWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our team as a Home Risk Assessment Specialist. In this role, you will conduct comprehensive health assessments in the comfort of patients' homes, providing unmatched insight into their overall health and well-being.Key ResponsibilitiesConduct thorough adult and geriatric...

  • Sales Representative

    2 weeks ago

    Topsham, Maine, United States Day's Jewelers Full time

    About Day's JewelersDay's Jewelers is a reputable and employee-owned company with a strong commitment to social, ethical, and environmental responsibility. With eight stores located throughout Maine and New Hampshire, we offer a unique and rewarding work environment.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our...

  • Sales Associate

    4 weeks ago

    Topsham, Maine, United States Day's Jewelers Full time

    Sales Associate Job Description **About Us** At Day's Jewelers, we're proud to be an employee-owned company, committed to social, ethical, and environmental responsibility. With eight stores throughout Maine and New Hampshire, we've been serving our communities for over 100 years. **Job Summary** We're seeking a Sales Associate to join our team,...

  • Patient Service Representative

    4 weeks ago

    Topsham, Maine, United States Saco Bay PT Full time

    {"title": "Patient Service Specialist", "description": "OverviewAt Saco Bay PT, we strive to provide exceptional patient experiences from the moment they arrive at our center in Topsham. As a Patient Service Specialist, you will play a vital role in managing both the patient and business sides of our operation. Your station will be the front desk, where you...

  • Sales Representative

    1 month ago

    Topsham, Maine, United States Day's Jewelers Full time

    About Day's JewelersDay's Jewelers is a reputable and employee-owned company that values professionalism, social responsibility, and environmental stewardship. With eight stores located throughout Maine and New Hampshire, we have a strong presence in the region.Job SummaryWe are seeking a skilled Sales Associate to join our team. As a Sales Associate, you...