Hearing Care Specialist
2 weeks ago
We are seeking a highly skilled and compassionate Hearing Care Coordinator to join our team at Sonova. As a key member of our clinical staff, you will play a vital role in ensuring patients receive exceptional care and service.
Key Responsibilities:- Greet patients with a positive and professional attitude, providing a warm and welcoming environment.
- Partner with clinical staff to schedule appointments, verify insurance benefits, and assist with support needs within the clinic.
- Collect patient intake forms, maintain patient files, and provide first-level support to patients, answering questions and addressing concerns.
- Process repairs under the direct supervision of a licensed Hearing Care Professional and prepare bank deposits and submit daily reports to finance.
- Assist with event planning and logistics for community outreach events, promoting Sonova's mission and values.
- High School Diploma or equivalent; Associates degree preferred.
- Prior experience/knowledge with hearing aids is a plus.
- Strong verbal and written communication skills, with the ability to build relationships with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook, with knowledge of HIPAA regulations.
- EMR/EHR experience a plus.
- Medical, Dental, Vision Coverage.
- 401K with a Company Match.
- FREE hearing aids to all employees and discounts for qualified family members.
- PTO and Holiday Time.
- No Nights or Weekends.
- Legal Shield and Identity Theft Protection.
- 1 Floating Holiday per year.
We are an equal opportunity employer, committed to diversity and inclusion. If you are passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, please apply today.
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