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Operations Director

4 weeks ago

Palm Beach Gardens, Florida, United States Carmen Carbone Leadership Development & Recruiting Full time

The Opportunity – Director of Operations

We are seeking a highly organized and professional leader to establish systems, ensure accountability, build culture, manage operational logistics and oversee the team. The Director of Operations role involves a wide range of executive level tasks in both creation and implementation, requiring the ability to work independently with minimal supervision. The ideal candidate for Director of Operations will be flexible, well-organized, detail focused and possess the capacity to oversee a high-volume distribution system, client accounts and fiduciary metrics.

Key Responsibilities

  • Team oversight: To provide daily oversight of the administrative team, provide clear expectations and goals, hold the team accountable and oversee the personnel functions of recruitment, retention and culture building
  • Financial Performance: Working closely with the owners to establish financial goals and working with the team to achieve those goals
  • Logistics: Ensure prompt order placement, oversee deliveries, help to communicate delays and oversee the process through completion.
  • Sales: Strategize closely with the owners to source new candidates assist with sales campaigns, growing existing accounts and team incentives
  • Customer Relationship Management: Create and establish expectations for the team to build and maintain customer relationships following the established metrics

Culture Building

  • Develop a positive working culture that encompasses the company vision and mission
  • Partner closely with the owner to create incentives and programs to boost employee satisfaction that harbors a fun and exciting work environment

Meeting and Event Coordination

  • Creating a weekly structure of team meetings
  • Conduct weekly one on one meetings
  • Provide summaries to the owner on a determined basis
  • Assisting with the setup of client meetings and showroom presentations

Customer Service

  • Empower the team to build and maintain relationships with each account
  • Design systems that measure customer satisfaction
  • Assign accounts as appropriate to the team

Executive Accountability

Prepare timely reports for ownership, create operational budgets, Comply with budgets and ensure the compliance is followed by the team as well as Data Management.

  • Learn, create and improve data capture and statistical analytics
  • Create standards for the team to work at an efficient capacity with minimal opportunity for human error.

Requirements

  • Education: Bachelor's degree preferred.
  • Experience: 5 to 7 years' experience as an Operational Leader in Logistics, Hospitality or in a similar role.
  • Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint, Outlook), QuickBooks Online, and CRM tools (Salesforce).
  • Time Management: Excellent time management skills and ability to prioritize work.
  • Organizational Skills: Strong organizational skills with attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Independence: Ability to work independently and as part of a team.
  • Problem-Solving: Strong problem-solving and analytical abilities.
  • Professionalism: Professional demeanor and strong customer service skills.

Desired Qualities

In addition to the technical qualifications, we expect you to embody the following character, behavioral, and cultural qualities:

  • Can-Do Attitude: Approach tasks with positivity and a problem-solving mindset.
  • Entrepreneurial Spirit: Demonstrate initiative and innovative thinking.
  • Impeccable Work Ethic: Show dedication and commitment to excellence.
  • Innovative Solutions: Enjoy creating and applying innovative solutions.
  • Team Player: Will jump in where needed, demonstrating flexibility and cooperation.

We look forward to welcoming a dedicated and proactive Director who will contribute to the continued success and growth of the company.