Customer Service Liaison
3 weeks ago
We are seeking a skilled Customer Service Liaison to join our team at AFP Industries Inc in North Chesterfield, VA. As a key member of our customer-facing department, you will provide exceptional support and service to customers via phone and email. Your ability to build strong relationships and communicate effectively will be essential in driving customer satisfaction and loyalty.
The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work independently in a fast-paced environment. You should also be proficient in using computer software and have a basic understanding of industrial products and applications.
This is an exciting opportunity for someone who is passionate about delivering top-notch customer service and wants to be part of a dynamic team that values innovation and teamwork. If you are looking for a challenging role where you can grow and develop your skills, we encourage you to apply
Estimated salary: $45,000 - $55,000 per year.
Key Responsibilities:
- Interact with customers via phone and email to provide support and information on products and services.
- Handle requests for price quotes, credit applications, purchase orders, order adjustments, and order cancellations.
- Place timely orders with vendors by computer, phone, or email.
- Maintain customer accounts and build relationships.
Required Skills and Qualifications:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Basic knowledge of industrial products and applications.
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