Site Coordinator

2 days ago

Dundee, United States EV Group, Inc. Full time
Job Title:
Site Coordinator North America

Reports to:
Senior Manager Customer Support

Classification:
Non-Exempt

Summary:

This position serves as the primary point of contact between customers, management, and on-site service personnel for installation, maintenance, repair, testing, and customer training issues.

The Site Coordinator takes ownership of issues and drives them to resolution in a timely manner, operating independently and managing multiple projects simultaneously.

This role performs in a dynamic and challenging environment, requiring drive and creativity.

This is a non-exempt position with high accountability for corporate image, integrity, and results, which may require extraordinary effort and working timeframes.


Key Responsibilities:
  1. Manage customer activities, supervise, coordinate, schedule, train, motivate, and guide other Fields Service Engineers.
  2. Work on complex planning activities and special projects where customer equipment performance is critical to contractual obligations and project deadlines.
  3. Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
  4. Instruct customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  5. Participate in internal meetings to facilitate the coordination of important issues, including spare parts, warranty, and daily/weekly priorities.
  6. Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  7. Keep Management informed of all tool down situations.
  8. Presents and implements EVG technologies and solutions to customers.
  9. Coordinates technical resources to track and close customer issues.
  10. Presents and explains reports, results, and solutions to customers.
  11. Solves performance/operational issues to improve customer efficiency.
  12. Assist in recruiting potential employees for customer site.
  13. Promotes continuous improvement in both staff and technical areas.
  14. Oversees a robust Project Management process and delivery timetables to keep projects on schedule.
  15. Organizes and manages projects and tasks while consulting with Management to ensure company objectives are met.

Additional Responsibilities:
  1. Preparation and delivery of related training, measuring, and recording of performance progress.
  2. Prepares and submits all required paperwork on a timely routine basis.
  3. Maintains all assigned equipment logs and records promptly and thoroughly.
  4. Exhibits good housekeeping practices in all work areas.

Requirements:

Requires a Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.

Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
Excellent customer skillset, including communication, priority setting, influencing, and conflict resolution.
Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
Must be detail-oriented.
Solid written and verbal communication for expressing technical ideas and initiatives.

Physical Demands:

While performing duties of this job, the individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds.

Visual acuity required.

The individual is required to use hands to finger, handle, or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.

Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.


This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

  • Site Coordinator

    3 days ago

    Dundee, United States EV Group, Inc. Full time

    Job Title: Site Coordinator North AmericaReports to:Senior Manager Customer SupportClassification:Non-ExemptJob Summary:This position serves as the primary point of contact between customers, management, and on-site service personnel for installation, maintenance, repair, testing, and customer training issues. The Site Coordinator is responsible for driving...

  • Site Coordinator

    3 days ago

    Dundee, United States EV Group, Inc. Full time

    Job Title: Site Coordinator North AmericaReports to:Senior Manager Customer SupportClassification:Non-ExemptSummary:This position serves as the primary point of contact between customers, management, and on-site service personnel for installation, maintenance, repair, testing, and customer training issues. The Site Coordinator takes ownership of issues and...

  • Installation Coordinator

    5 days ago

    Dundee, Oregon, United States EV Group, Inc. Full time

    Job Title: Installation CoordinatorReports to: Sr. ManagerClassification: Non-ExemptSummary:This position is responsible for leading equipment installations and upgrades at customer sites. As the onsite point of contact, you will work closely with Site Coordinators, Project Managers, and Customer Equipment Tool Owners to implement detailed, complex customer...

  • Human Resources Coordinator

    3 weeks ago

    Dundee, Michigan, United States Atlas Dynamics Full time

    **About Atlas Dynamics: **We are a leading provider of innovative solutions and services, combining engineering expertise with cutting-edge technology. Our company specializes in the development and manufacturing of advanced machines and production systems, catering to the needs of various industries. We pride ourselves on our strong customer relationships,...

  • Warehouse Operations Manager

    1 day ago

    Dundee, Michigan, United States Kenco Group Full time

    About the PositionThe Distribution Center General Manager is responsible for planning, directing, and coordinating all warehouse policies and procedures to ensure efficient and effective operations. This leader will lead the team in accordance with Kenco Group's Guiding Principles and operate the facility using the Kenco Operating System (KOS) methodology to...

  • Family Nurse Practitioner

    6 days ago

    Dundee, Michigan, United States Health Talent Pro Full time

    Job Title:Family Nurse Practitioner - Primary Care SpecialistJob Type:Full-TimePosition Overview:As a Family Nurse Practitioner, you will play a vital role in delivering comprehensive primary care services to patients of all ages. You will work collaboratively with physicians, nurses, and other healthcare professionals to provide holistic care, emphasizing...

  • Family Nurse Practitioner Primary Care

    4 weeks ago

    Dundee, United States Health Talent Pro Full time

    Job DescriptionJob DescriptionJob Title: Family Nurse Practitioner – Primary CareJob Type: Full-TimePosition Overview: As a Family Nurse Practitioner, you will play a vital role in delivering comprehensive primary care services to patients of all ages. You will work collaboratively with physicians, nurses, and other healthcare professionals to provide...

  • Dialysis Nurse

    7 days ago

    Dundee, Michigan, United States Fresenius Medical Care Holdings, Inc. Full time

    About Fresenius Medical CareFresenius Medical Care is a leading provider of kidney care services, dedicated to delivering high-quality patient care and improving the lives of individuals with kidney disease.Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Dialysis Nurse. As a Dialysis Nurse, you will play a...

  • Dialysis Nurse

    2 weeks ago

    Dundee, Michigan, United States Fresenius Medical Care Holdings, Inc. Full time

    About Fresenius Medical CareFresenius Medical Care Holdings, Inc. is a leading provider of renal care services, dedicated to delivering high-quality patient care and improving the lives of individuals with kidney disease.Job SummaryWe are seeking a skilled and compassionate Dialysis Nurse to join our team at Fresenius Medical Care. As a Dialysis Nurse, you...

  • Dialysis Nurse

    2 weeks ago

    Dundee, Michigan, United States Fresenius Medical Care Holdings, Inc. Full time

    About Fresenius Medical CareFresenius Medical Care Holdings, Inc. is a leading provider of renal care services, dedicated to delivering high-quality patient care and improving the lives of individuals with kidney disease.Job SummaryWe are seeking a skilled and compassionate Dialysis Nurse to join our team. As a Dialysis Nurse, you will play a critical role...

  • Civil Project Manager

    2 weeks ago

    West Dundee, United States W3Global Inc Full time

    Job DescriptionJob DescriptionJob Description:This position serves as a leader of projects; to be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.Positional Minimum Requirements:Bachelor of Science Degree in Civil...