Customer Service Representative

4 weeks ago


LA United States Cleco Corporate Holdings LLC Full time
About the Role

Cleco Corporate Holdings LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring a positive customer experience.

Key Responsibilities
  • Provide top-notch customer service through various channels, including phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Process customer transactions, including payments, billing, and permitting, with accuracy and efficiency.
  • Assist customers with inquiries, issues, and billing needs, providing clear and concise information and solutions.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • Secondary/High School Diploma
  • 1+ years of related experience in customer service or a related field
  • Cash handling experience required
  • Strong business acumen and knowledge of the utility industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

Cleco Corporate Holdings LLC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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