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Seasonal Customer Advocate Role

3 weeks ago

Orange Park, Florida, United States Safelite Full time

Safelite's Customer Advocate Role: We're looking for a motivated and organized individual to fill our Part-Time Seasonal Customer Advocate position. In this key role, you'll be responsible for providing top-notch customer service, managing work orders, and maintaining accurate records.

Your Key Responsibilities:

  • Greet in-shop customers and promptly address their concerns.
  • Effectively manage incoming calls, emails, and faxes regarding service issues, pricing, and more.
  • Process and confirm work order information, verifying insurance details and additional parts.
  • Handle administrative tasks with ease, ensuring accuracy and efficiency.
  • Review and coordinate orders from the national contact center, working closely with internal teams as needed.

Why Join Us:

  • Competitive weekly base pay starting at $18/hour.
  • Paid training and all necessary resources for success.
  • A collaborative and dynamic work environment.

Requirements:

  • A High School Diploma/GED/Equivalent is required.
  • 1-3 years of experience in telephone operations or business administration is essential.
  • Superior communication and problem-solving skills.
  • Able to present a professional appearance and adapt to changing situations.