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IT Solutions Specialist

2 months ago

Jacksonville, Florida, United States K2 Staffing Full time
Job Description

**Job Summary**

Our client, a leading IT Solutions Company, is seeking a highly skilled IT Solutions Specialist to join their team in Jacksonville, FL. As a Level II Technician, you will play a critical role in providing technical support and solutions to clients, leveraging your expertise in networking and technology to drive business success.

Duties and Responsibilities

  • Collaborate with sales teams to provide pre- and post-sales support, including discovery meetings, site visits, proposals, and presentations.
  • Deploy and manage Windows Servers and Active Directory.
  • Design and implement Local Area Networks.
  • Implement and monitor network security measures.
  • Optimize and maintain network software and hardware.
  • Build and deploy file servers and cloud computing solutions.
  • Configure and deploy VOIP solutions.
  • Perform network infrastructure troubleshooting and repair.
  • Manage Microsoft Exchange Server and telephone solutions.
  • Monitor alert systems and take appropriate action as per guidelines.
  • Utilize event logs to diagnose and resolve technical issues.
  • Respond to escalated service requests and provide enhanced support.
  • Assist with new user onboarding and technical training.

Qualifications and Requirements

  • Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
  • 3 years of experience in a client-facing environment, such as sales engineering.
  • Excellent verbal and written communication skills, with the ability to work with clients at a business level.
  • Strong organizational and time-management skills.
  • Experience writing proposals for and implementing technical solutions to meet business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems.
  • Experience with RMM (remote monitoring and management) tools is a plus.
  • Ability to problem-solve at a high level, with exceptional customer service skills, strong multi-tasking, and organizational abilities.
  • Sales training experience is a plus.
  • Experience working in an MSP environment is highly valued.

Ideal Qualifications

  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
  • CCNA or CCIE-Cisco certifications are highly desirable.