Salesforce Configuration Specialist for Energy and Utility Operations

1 week ago


New York, New York, United States RIT Solutions, Inc. Full time
Job Description:

We are seeking a skilled Salesforce Administrator to join our team at RIT Solutions, Inc. as a Salesforce Configuration Specialist for Energy and Utility Operations. This role will be responsible for designing, developing, testing, and implementing key functional enhancements based on business requirements from our product owner and regulator.

About the Role:

The ideal candidate has strong Salesforce administration and configuration skills, communication and problem-solving skills, can help foster relationships, facilitate and coordinate standard project operations and support and drive excellence.

Key Responsibilities:
  • Configuration Management & Customization:
    • Customize the Salesforce platform to meet the organization's unique needs.
    • Configure fields, objects, flows, and automation rules.
    • Create and manage reports and dashboards.
    • Assist with data migration and integrity.
  • Ongoing Support:
    • Help address issues or bugs identified post-release and implementing enhancements as needed.
    • Troubleshooting, answering queries, and providing guidance post-releases.
    • Plan for ongoing maintenance of the platform, including updates, patches, and performance monitoring.
    • Monitoring of system automations and integrations.
  • Compliance & Security:
    • Control access to sensitive data through profiles, roles, and permission sets.
    • Implement and enforce security measures to protect sensitive data and ensure data privacy.
    • Collaborate with the company's IT security team to address any regulatory requirements.
    • Stay informed about security updates and best practices.
  • Documentation:
    • Document system configurations, processes, and customizations.
    • Maintain an up-to-date knowledge base for users and administrators.
    • Provide clear documentation for any changes made to the system.
  • Collaboration:
    • Work closely with stakeholders (CDG) to understand their requirements.
    • Communicate effectively with cross-functional teams.
    • Act as a bridge between business needs and technical solutions.
  • User Training:
    • Creation of training modules covering key features and functionalities of Salesforce.
    • User guides and documentation to help users navigate and utilize Salesforce effectively.
    • Materials for workshops and training sessions, including presentations, hands-on exercises, Q&A.
  • Release Documentation support:
    • Feature enhancements, bug fixes, and changes implemented in each release.
    • Analysis of user feedback gathered during each release cycle, with recommendations for improvements.
    • Plan for iterating on Salesforce configuration based on user feedback and program requirements.
  • Continuous Learning:
    • Keep up-to-date with Salesforce releases, Utility Cloud updates, and industry trends.
    • Earn relevant certifications, such as the Salesforce Certified Administrator and any specialized certifications related to Utility Cloud or other Salesforce products.

This role is perfect for someone with 4+ years of experience in Salesforce, Agile methodology, business analysis, and user story development. A strong understanding of Salesforce CRM concepts and the Salesforce platform is essential, as well as proficiency in creating fields, objects, page layouts, flows, validation rules, reports, and dashboards.

The ideal candidate should have excellent communication skills to work with stakeholders, gather requirements, and generate project artifacts. The ability to provide training and support to users in Salesforce is also crucial.

A salary range of $90,000 - $120,000 per year is expected for this position, depending on qualifications and experience.



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