Automotive Service Director

5 days ago


Woburn, Massachusetts, United States Lawless Chrysler Dodge Jeep Ram Full time
Job Summary

We are seeking a highly experienced and skilled Automotive Service Director to lead our service operations at Lawless Chrysler Dodge Jeep Ram. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest level of service delivery.

Key Responsibilities
  • Customer Satisfaction: Our top priority is to deliver exceptional customer service, resulting in the highest possible Customer Satisfaction Index (CSI).
  • Team Management: Maintain a positive and enthusiastic attitude to build a strong and motivated team, fostering a culture of excellence and continuous improvement.
  • Operations Oversight: Oversee daily service operations, minimize open repair orders, and provide daily and weekly production reporting to ensure efficient workflow and productivity.
  • Communication: Maintain strong communication between all departments, ensuring seamless collaboration and a unified approach to service delivery.
  • Employee Development: Oversee the hiring and training of all service employees, ensuring they have the necessary skills and knowledge to provide exceptional service.
  • Marketing and Advertising: Develop and implement cost-effective advertising programs and merchandising strategies to promote our service department and attract new customers.
Requirements
  • Previous service management experience is required.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with service operations management software and systems.


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