Retail Sales Associate

5 days ago


Pittsburgh, Pennsylvania, United States Stbank Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Stbank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their needs and resolving issues in a timely and professional manner.
  • Meet and exceed sales goals by identifying and pursuing sales opportunities, and providing solutions to meet clients' financial needs.
  • Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
  • Develop and maintain relationships with clients, understanding their financial needs and providing personalized solutions.
  • Work collaboratively with other team members to achieve branch goals and objectives.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2-5 years of experience in retail banking, customer service, or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions and take initiative.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and meeting sales goals.

Physical Demands

The physical demands of this role include standing for long periods, using a keypad device, and operating electronic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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