Senior Systems Analyst

3 days ago


Seattle, Washington, United States Starbucks Full time
Job Summary

We are seeking a highly skilled Senior Systems Analyst to join our Technology Major Incident Response team. As a key member of our global process delivery team, you will be responsible for supporting the day-to-day operations, system outages, and driving the delivery of global support processes.

Key Responsibilities
  • Provide 24x7 global support of critical systems in a rotating on-call environment
  • Ensure timely, clear communication regarding service disruptions with the appropriate stakeholders
  • Coordinate support efforts through incident command and control bridge
  • Scribe and record details and timeline of key elements during Major Incident bridge calls
  • Adhere to incident processes and procedures
  • Interface with other processes ensuring resources are sufficient and properly allocated
  • Ensure incidents that are not immediately resolved are appropriately escalated to service owner
Requirements
  • 7+ years' IT Service Management or customer support environment supporting various hardware and software
  • 3 years' continuous improvement mindset resolving complex problems and improving business results
  • 3 years' demonstrated ability to work successfully in a fast-paced, cross-functional team environment
What We Offer

At Starbucks, we offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off.

Join us and inspire with every cup. Apply today



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