Junior IT Service Technician

4 days ago

Helena, United States Govcio LLC Full time
Overview:

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Helena, MT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:

The employee is part of a team that provides support for all onsite IT activities.  They consult with support teams, help desks, customers and other technical staff in the resolution of problems.  They coordinate and perform operation and/or maintenance activities for networks/servers.  They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support.  They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.  Other specific duties include the following:

  • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provides remote support services for telework/home users.
    • Helps ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers.
    • Restart network equipment, including switches and routers as directed by enterprise networking.
    • Replace defective network equipment.
  • Wireless Services
    • Assist users with mobile communication devices.
    • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support
    • Assist with physical inventory as needed.
    • Assist with receiving and receipting property.
  • Disposal Preparation Support
    • Process computer equipment for disposal.
    • Ensure disposal policies are properly employed.
    • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M
    • Troubleshoot system problems and repairs
    • Work with support staff for remote troubleshooting and repairs.
    • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
  • Other duties as assigned
Qualifications:

High School with 0 - 2 years (or commensurate experience)

Required Skills and Experience

  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

  • Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $20.00 - USD $20.00 /Hr.

  • Junior IT Service Technician

    4 days ago

    Helena, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Helena, MT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all onsite...

  • Junior IT Service Technician

    5 days ago

    Helena, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Helena, MT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all onsite...

  • Commercial Tire Service Technician

    2 months ago

    Helena, United States Pomp's Tire Service Full time

    Working hard means something different here at Pomp’s Tire Service. Every day, thousands of Pomp’s Tire employees deliver best-in-class service to our clients and customers. It’s hard work to pull ahead as one of the leading service companies in the tire industry, but hard work is just what we enjoy doing.Our Commercial Tire Technicians are known for...

  • Junior Underground Construction Technician

    2 weeks ago

    Helena, Montana, United States Montana Internet Full time

    Job OverviewSalary: $21-$26 per hourMontana Internet, a prominent local communications provider, is on the lookout for dedicated Construction Laborers to enhance our workforce. As an OSP Communications Technician, you will play a vital role in supporting teams on a variety of projects, engaging in tasks that range from fiber optic backbone installation to...

  • Commercial Tire Service Technician

    3 months ago

    Helena, MT, United States Pomp's Tire Service Full time

    Working hard means something different here at Pomp’s Tire Service. Every day, thousands of Pomp’s Tire employees deliver best-in-class service to our clients and customers. It’s hard work to pull ahead as one of the leading service companies in the tire industry, but hard work is just what we enjoy doing.Our Commercial Tire Technicians are known for...

  • Groundworker - Tree Service Technician

    2 days ago

    Helena, Montana, United States Wright Tree Service Full time

    Job SummaryWright Tree Service is seeking a skilled Groundworker to join our team. As a Groundworker, you will be responsible for performing various tasks related to tree care and maintenance.Key ResponsibilitiesTree Care Operations: Use chainsaws to cut brush, logs, and stumps of larger trees, working from the ground using gasoline-powered...

  • Client Service Technician

    2 months ago

    Helena, United States State of Montana Full time

    Client Service Technician-(24141952) The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services / Office of Public Assistance. The Office of Public Assistance (OPA) administers Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Asst Program (SNAP, formerly Food...

  • Service Technician

    4 months ago

    Helena, United States Lithia & Driveway Full time

    Dealership: L0146 Lithia Chevrolet GMC of Helena Lithia Chevrolet GMC of Helena IMMEDIATELY hiring Service Technician – Class C We are a thriving Shop with plenty of opportunities for paid training and upward promotional opportunities. Flat Rate $22-$27/hour depending on experience Many hours available in this busy shop! ...

  • Field Service Technician

    1 month ago

    Helena, United States A3 Staffing Solutions Full time

    Job DescriptionJob DescriptionDesktop Support Technician This will require extensive travel around the Helena, MT areaDriving - reimbursed accordingly50-100 miles daily around the Helena metro area• 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.•...

  • HVAC Service Technician

    2 weeks ago

    Helena, United States LONG Building Technologies Full time

    Description Position Purpose As a LONG Service Technician, you will be maintaining, troubleshooting, repairing, and installing commercial HVAC systems. You will be joining an existing team of Service Technicians, though you will work independently much of the time. A company vehicle, mobile phone, and clothing are provided to ensure you are well equipped...

  • Environmental Service Technician

    3 weeks ago

    Helena, United States The Staff Pad Full time

    JOB SUMMARY (overview of job): Performs a variety of duties associated with conference room set up, and cleaning of areas.  Performs carpet care procedures including extracting and restorative care.  Performs hard floor daily maintenance and restorative care. Performs upholstery cleaning functions. May be assigned to assist with various duties within the...

  • Environmental Service Technician

    3 weeks ago

    Helena, United States The Staff Pad Full time

    JOB SUMMARY (overview of job): Performs a variety of duties associated with conference room set up, and cleaning of areas.  Performs carpet care procedures including extracting and restorative care.  Performs hard floor daily maintenance and restorative care. Performs upholstery cleaning functions. May be assigned to assist with various duties within the...

  • Environmental Service Technician

    3 weeks ago

    Helena, United States The Staff Pad Full time

    Job DescriptionJob DescriptionJOB SUMMARY (overview of job): Performs a variety of duties associated with conference room set up, and cleaning of areas. Performs carpet care procedures including extracting and restorative care. Performs hard floor daily maintenance and restorative care. Performs upholstery cleaning functions. May be assigned to assist with...

  • Regional Service Technician I

    4 months ago

    Helena, United States Pomeroy Full time

    Job DescriptionPomeroy is seeking a Part Time Services Technician to work on call hours as needed. Must be available weekends and holidays as needed. Core Function:This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.Essential Duties &...

  • HVAC Service Technician

    1 week ago

    Helena, Montana, United States LC Staffing Full time

    LC Staffing is seeking a skilled HVAC Service Technician to join their team in Helena, MT. As a key member of our team, you will be responsible for delivering top-notch service to our clients in the heating and cooling industry.Key Responsibilities:Perform assigned tasks with a focus on safety and precision, ensuring optimal performance and customer...

  • Environmental Service Technician

    6 days ago

    Helena, Montana, United States The Staff Pad Full time

    Job Summary: As a key member of The Staff Pad's facilities team, the Environmental Service Technician will be responsible for ensuring the cleanliness and maintenance of our conference rooms and other areas. This role involves a variety of duties, including setting up conference rooms, performing carpet care procedures, and maintaining hard floors.Key...

  • Regional Service Technician

    5 days ago

    Helena, Montana, United States Pomeroy Full time

    Job SummaryPomeroy is seeking a highly skilled and experienced Regional Service Technician to join our team. As a Regional Service Technician, you will be responsible for managing an assigned service zone and assisting in other service zones as needed to ensure service calls are completed within the Service Level Agreement.Key ResponsibilitiesManage assigned...

  • Junior Engineering Specialist

    2 weeks ago

    Helena, Montana, United States Pioneer Technical Services, Inc Full time

    Job OverviewDepartment: Helena OperationsEmployment Type: FulltimeWork Hours: Monday - Friday 8:00 am to 5:00 unless otherwise requiredTravel Requirements: 25-75%Reports to: TBDSupervisory Responsibilities: NonePosition SummaryPioneer Technical Services, Inc. is actively seeking a motivated and diligent entry-level Civil/Environmental Engineer to join our...

  • Automotive Service Technician

    1 week ago

    Helena, Montana, United States Helena Motors Group Full time

    Job SummaryThe Helena Motors Group is seeking a skilled Lube and Tire Technician to join our team. As a key member of our service department, you will be responsible for performing routine maintenance services on vehicles, ensuring they are safe and reliable for our customers.Key Responsibilities:Perform oil changes, tire rotations, and other routine...

  • Automotive Service Technician

    2 weeks ago

    Helena, Montana, United States Helena Motors Group Full time

    Job SummaryThe Helena Motors Group is seeking a skilled Lube and Tire Technician to join our team. As a key member of our service department, you will be responsible for performing routine maintenance services on vehicles, ensuring they are safe and reliable for our customers.Key Responsibilities:Perform oil changes, tire rotations, and other routine...