IT Solutions Specialist
3 weeks ago
We are seeking a highly skilled IT Solutions Specialist to join our team at DBI Staffing. This is an exciting opportunity to work in a collaborative environment, providing technology solutions and support to customers.
Salary Information:The estimated annual salary for this position is $70,000 - $90,000 based on industry standards and location considerations.
Job Description:As an IT Solutions Specialist, you will be responsible for serving as a technical resource to customers, facilitating meeting technology events and tools, and collaborating with Firm-wide departments to ensure proper scheduling and execution of meetings and events.
- Key Responsibilities:
- Provide timely assistance and high-quality solutions and support to customers;
- Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
- Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
- Install and maintain computer software standards in accordance with departmental requirements and procedures;
- Work across IT teams to achieve timely escalation and closure of software and hardware issues;
- Maintain the operational availability of office computers and printers;
- Maintain asset management system to ensure the accuracy and currency of Firm assets;
- Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;
- Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction;
- Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
- Support mobile device technologies; Promote and support remote access tools and best practices;
- Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
- Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;
- Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required;
- Impeccable work ethic is a must (Punctual, reliable attendance, and self-motivated).
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