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Intake Coordinator
2 months ago
Community Action Partnership of Strafford County is a leading non-profit organization dedicated to empowering individuals and families in need. We are seeking a highly motivated and compassionate Intake Specialist to join our team.
Key Responsibilities:
- Meet with clients to collect information, determine eligibility, and verify documentation.
- Determine program eligibility and provide instructions on program benefits and services.
- Work collaboratively with clients, staff, and community agencies to ensure seamless service delivery.
- Maintain accurate and confidential client records, including case notes and application documentation.
- Assist clients with application processes for other benefits and refer them to relevant agencies and services as needed.
- Certify applications and complete the application process in a timely and efficient manner.
- Provide exceptional customer service, responding to client inquiries and resolving issues in a professional and courteous manner.
- Assist with food pantry distribution and other office duties as needed.
- Contribute to a safe and respectful work environment by maintaining a professional demeanor and adhering to organizational policies and procedures.
Requirements:
- High School diploma plus 2-3 years of specialized training in social services, non-profit, or counseling.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to maintain confidentiality and handle sensitive information with discretion.
