Customer Service Representative

2 weeks ago


San Diego, California, United States TriMark USA Full time
Job Title: Wholesale Customer Service Representative

TriMark USA is a leading provider of foodservice equipment and supplies, serving a wide range of industries and business sectors. We strive to deliver excellence and support the success and sustainability of our customers.

Job Summary:

This is a full-time retail customer service and business-to-business front counter sales position. The successful candidate will assist professional chefs, restaurant owners, and cooking enthusiasts with their purchases, resolve customer complaints, and process refunds and exchanges.

Key Responsibilities:
  • Assist customers with purchases and provide excellent customer service
  • Resolve customer complaints and concerns in a professional and timely manner
  • Process refunds and exchanges in accordance with company policies
  • Work independently or with minimal supervision to achieve sales and customer service goals
  • Maintain a clean and organized workspace
  • Accept payments and provide receipts to customers
  • Balance the cash register and generate reports for credit and debit sales
Requirements:
  • High school diploma or equivalent GED
  • Previous experience in customer service and sales
  • Ability to read, write, and speak English fluently
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
Benefits:
  • Flexible time off program
  • Medical insurance with prescription drug coverage, dental, and vision plans
  • Life insurance programs
  • 100% employer-paid premium for long-term disability coverage
  • Health and dependent care spending accounts
  • 401(k) retirement savings plan
  • Tuition reimbursement program

TriMark USA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to promoting diversity, equity, and inclusion in our organization and the communities we serve.



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