Medical Assistant

5 days ago

Gainesville, Florida, United States VetJobs Full time
Job Title: Field Care Navigator Medical Assistant

VetJobs is seeking a highly skilled Field Care Navigator Medical Assistant to join our team. As a Field Care Navigator Medical Assistant, you will play a critical role in ensuring the seamless delivery of healthcare services to our members.

Key Responsibilities:
  • Work closely with members, primary care providers, and other members of the care team to identify and prioritize healthcare needs.
  • Develop a deep understanding of Epic's referral and scheduling capabilities and other available tools.
  • Document all encounters and follow-up plans in Epic.
  • Build relationships with community specialists and facilitate streamlined referral access and information sharing.
  • Collaborate with Premise Health Primary Care team members and providers to ensure optimal health outcomes.
  • Navigate client networks and providers to interpret information for members and their families.
  • Coordinate information flow of benefits between dental, medical, and other healthcare providers.
  • Foster communication and coordinate benefits with insurance companies to create a smooth patient-centered experience.
  • Interact with members via multiple modalities to identify appropriate referral targets.
  • Work with community specialists and members to schedule appointments and ensure bi-directional medical records transfer.
  • Follow up with members post-specialist visit to ensure member and specialist notes return to Premise and coordinate ongoing care needs.
  • Remain in close coordination with the Care Navigation product team to leverage new tools and processes.
  • Adhere to timeframes and quality standards regarding completion of member assessments, reassessments, care plans, and documentation.
  • Manage, prioritize, and complete multiple referrals simultaneously, expediting urgent referrals as needed.
  • Maintain knowledge of available and appropriate client services and benefits to provide advocacy and guidance to members and their families.
  • Maintain a positive and productive personal presentation with internal and external contacts.
  • Be familiar with Premise Health policies and procedures to ensure quality assurance and quality improvement are properly implemented.
  • Partner with onsite health center staff to promote wellness center programs or represent the health center in scheduled or ad hoc employer meetings.
Requirements:
  • High School diploma/GED.
  • Associate degree or equivalent from an accredited Medical Assistant training program with externship completed and passed OR National Certification in Medical Assisting from American Association of Medical Assistants, American Medical Technologists, National Center for Competency Testing, American Registry of Medical Assistants, or National Health Career Association (Preferred).
  • Current certification in AHA or ARC Basic Life Support for healthcare providers preferred.
  • Advanced Cardiac Life Support may also be preferred based on contract scope of services.
  • 3+ years working in corporate wellness/health promotion or with health system logistics/scheduling.
  • Epic experience preferred.
  • Referral experience preferred.
Skills:
  • Ability to handle sensitive information confidentially.
  • Ability to closely adhere to policies, practices, and procedures.
  • Ability to convey information and ideas effectively both verbally and in writing.
  • Excellent problem-solving skills and ability to build positive relationships.
  • Excellent verbal and written communication skills in a customer service environment.
  • Excellent time management, organization, research, analytical, negotiation, and interpersonal skills.

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