Participant Advocate

2 weeks ago


Westland, Michigan, United States PACE Southeast Michigan Full time
Job Summary

The Participant Advocate is a critical role within the PACE Southeast Michigan team, responsible for ensuring a seamless introduction and onboarding process for new enrollees. This includes escorting new intakes through their initial visit, introducing them to staff and other participants, and providing education on PACE services.

Key Responsibilities
  • Serve as the initial ambassador for potential participants and their caregivers.
  • Provide support for newly enrolled participants as they learn the structure of PACE SEMI.
  • Represent the Intake and Enrollment department in respective centers.
  • Follow up with potential participants after the initial home visit to collect additional information and answer their questions.
  • Present potential participants to the interdisciplinary team (IDT) prior to enrollment.
  • Develop an initial care plan with home visit staff and IDT using assessments from home visit staff.
  • Organize tours for potential participants and/or their caregivers, if requested.
  • Facilitate pre-enrollment evaluations with PACE primary care or behavioral health, if required.
  • Facilitate pre-enrollment evaluations with Henry Ford Health System specialists, if required.
  • Schedule center days with participants and PACE SEMI staff prior to enrollment.
  • Make welcome calls to confirm enrollment and welcome packets, including information on care teams, staff contact information, emergency plans, and medication refills.
  • Conduct and document weekly in-person or telephone follow-up with new participants for 90 days after enrollment to answer questions, provide education, and solicit concerns.
  • Maintain communication with all new enrollees according to process to ensure understanding of PACE and participants' needs.
  • Act as a customer service liaison with participants and IDT.
Requirements
  • Associates degree required; Bachelor degree preferred.
  • Ability to effectively work both independently and as a team member.
  • Demonstrate initiative and organizational skills.
  • Minimum of one-year experience with a frail or elderly population; knowledge of health, social, and behavioral problems of the frail elderly.
  • Demonstrate interest and ability to work in an interdisciplinary team environment.
  • Excellent communication skills.

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