Participant Advocate

3 weeks ago


Westland, Michigan, United States PACE Southeast Michigan Full time
Job Summary

PACE Southeast Michigan is seeking a highly skilled Participant Advocate to join our team. As a key member of our Intake and Enrollment department, you will play a vital role in ensuring the smooth introduction and onboarding of new enrollees into our PACE Program.

Key Responsibilities:

  • Provide exceptional customer service to new participants and their caregivers, ensuring a seamless transition into our program.
  • Develop and implement individualized care plans in collaboration with our interdisciplinary team.
  • Conduct regular follow-up visits and phone calls to monitor participant progress and address any concerns.
  • Collaborate with our healthcare team to provide education and support on PACE services and benefits.
  • Represent our Intake and Enrollment department in our centers, promoting a positive and welcoming environment for new participants.

Requirements:

  • Associates degree required; Bachelor degree preferred.
  • Minimum of one-year experience working with a frail or elderly population.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

About PACE Southeast Michigan:

We are a leading provider of healthcare services for older adults, dedicated to delivering high-quality care and support to our participants and their families. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.


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