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Vault Operations Supervisor

2 months ago

Columbus, Ohio, United States Brinks Full time
Job Description

The Vault Operations Supervisor is responsible for overseeing the daily operations of the vault, ensuring the security and accountability of all liability. This position prioritizes the workflow and ensures the efficient functioning of the branch.

Key Responsibilities:
  • Provide first-line management to vault employees, overseeing daily operations and ensuring accountability.
  • Manage inventory, opening and closing of the branch, and vault check-in/check-out procedures.
  • Provide coaching and skill development to employees on a consistent basis, monitoring and adjusting performance as needed.
  • Leverage systems, equipment, and process redesign to drive continuous improvement in quality and efficiency.
  • Secure inventories by executing controls and ensuring strict compliance with security procedures.
  • Maintain and provide quality customer service and good communication with the customer base.
  • Ensure activities are performed in compliance with company policies and procedures, as well as state and federal laws and regulations.
  • Maintain accurate records, handle customer inquiries, and balance transactions daily.
  • Assist Branch Management as needed to meet branch goals.
  • Cross-train and perform other duties as assigned.
Minimum Qualifications:
  • Minimum of 3 years of operations experience in a vault, cash, or coin processing environment.
  • Minimum of 21 years of age.
  • A valid firearms permit or ability to pass applicable firearms licensing.
  • A valid guard card or ability to obtain a guard card or any other required licenses.
Preferred Qualifications:
  • Management experience in a production environment.
  • Cash handling experience in the secure logistics or banking industry.
  • Experience in a coin processing environment.
  • Knowledge of lean/process improvement methodologies.
  • Knowledge of budgeting and planning experience.
  • Bachelor's Degree.
Professional Skills:
  • Excellent ethics and integrity.
  • High attention to detail.
  • Collaborative work style.
  • Excellent customer service.
  • Ability to work independently.
  • Professional, positive demeanor.
  • Ability to influence and lead.