Benefits Enrollment Specialist
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at RemX in Louisville, KY. As an Enrollment Specialist/Customer Service Representative, you will be responsible for assisting callers with enrollments in various benefit plans.
About the Position- Salary: $17.00 per hour (commensurate with experience)
- Location: Louisville, KY (onsite)
- Schedule: Various shifts available between 8:00 AM - 8:00 PM
Main Responsibilities:
- Manage high-volume calls (70-90 daily) related to patient care
- Inbound calls from customers/patients regarding their benefits and enrollments
- Outbound calls to Dr offices/insurance companies to verify information
- Apply strong de-escalation skills to resolve customer complaints
- Effectively multitask while speaking with callers and entering notes into the system
- High School Diploma/GED Minimum
- Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
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