Benefits Enrollment Specialist

1 week ago


Louisville, Kentucky, United States RemX Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at RemX in Louisville, KY. As an Enrollment Specialist/Customer Service Representative, you will be responsible for assisting callers with enrollments in various benefit plans.

About the Position
  • Salary: $17.00 per hour (commensurate with experience)
  • Location: Louisville, KY (onsite)
  • Schedule: Various shifts available between 8:00 AM - 8:00 PM

Main Responsibilities:

  • Manage high-volume calls (70-90 daily) related to patient care
    • Inbound calls from customers/patients regarding their benefits and enrollments
    • Outbound calls to Dr offices/insurance companies to verify information
  • Apply strong de-escalation skills to resolve customer complaints
  • Effectively multitask while speaking with callers and entering notes into the system
Necessary Qualifications:
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)


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