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Healthcare Coordinator

2 months ago


Charlotte, North Carolina, United States Tryon Medical Partners Full time

**Job Summary:**

The Patient Care Coordinator is a vital member of our team at Tryon Medical Partners, responsible for ensuring the physician's plan of care is accurately completed in a timely manner.

**Key Responsibilities:**

  • Coordinate and ensure completion of referrals with physicians, hospitals, and other community services.
  • Schedule patients for follow-up visits and assist with questions and concerns related to delivery system access.
  • Obtain ancillary results on all physician orders in a timely manner.
  • Obtain referring provider clinic notes on all referred patients in a timely manner.
  • Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
  • Work at different Tryon office locations as needed.
  • Monitor and check assigned Athena boxes and other assigned boxes for coverage.

**Additional Responsibilities:**

  • Assemble patients' health information, including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
  • Ensure all related reports, labs, and demographics are sent to the outside facility prior to their appointment.
  • Review to ensure all forms are completed, properly identified, and signed, and that all necessary information in the EHR is up-to-date.
  • Communicate as needed with physicians and other healthcare professionals to clarify diagnoses or obtain additional information.
  • Obtain lab/X-ray reports, hospital notes, referral information, etc.
  • Verify insurance coverage and patient demographics.
  • Update charts to ensure that information is complete and filed appropriately.
  • Ensure timely delivery of outside mail and communication to the physician.

**Requirements:**

  • High school diploma; some college preferred.
  • Minimum of one-year medical office or healthcare facility experience.
  • E.H.R. and Scheduling experience.
  • Experience serving customers in person and on the phone.
  • Physical Requirements: Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds.
  • Ability to concentrate on details.
  • Use of computer for long periods of time.