HVAC Service Coordinator

16 hours ago


Raleigh, North Carolina, United States The Blue Collar Recruiter - Marietta Full time

Job Summary:

As an HVAC Dispatcher at The Blue Collar Recruiter - Marietta, you will play a pivotal role in ensuring the efficient operation of our HVAC service department. Your primary responsibility will be to schedule and dispatch service technicians to customer locations, maintain open communication between technicians and customers, and ensure timely resolution of service requests. Effective multitasking, prioritization, and communication skills are essential for this position.

Key Responsibilities:

This position is crucial to the smooth functioning of our HVAC service vertical. You will work closely with the Service Manager and other team members to ensure seamless coordination. Key duties include:

  • Phone management: responding to customer inquiries and resolving issues
  • Setting up new customers in the database (CRM) for service and preventative maintenance
  • Dispatching service technicians
  • Assisting with quoting services
  • Warranty part research and processing
  • PO assignment and invoice matching for job costing
  • Payment processing and reconciling service payments

Work Schedule:

You will work from 7am to 4:30pm, Monday to Friday, with one week of phone on-call rotation per month from 4:30pm to 8:30pm (Monday to Friday) and Saturday to Sunday.

Benefits:

We offer competitive benefits, including:

  • 7 paid holidays
  • Two weeks of vacation
  • Up to $200 monthly contribution towards medical insurance
  • 401K with company matching up to 4%
  • Flexible pay options - weekly or bi-weekly

Physical Requirements:

The ideal candidate should be able to sit, stand, and use a computer for extended periods. Additionally, they should have the capacity to lift and carry up to 50 pounds and possess stamina to work in a fast-paced environment handling stressful situations calmly.

Estimated Salary: $55,000 - $65,000 per year, based on experience and qualifications.



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